Business Net Solutions Ltd. has now released Multilingual option for Mobile Scorecard

Tuesday, 27 May 2014

Martin

At Business Net Solutions we are committed to respond to the needs of our customers. So when we were approached by a famous international coffee shop to use Mobile Scorecard to audit the operation, branding, and cleanliness of their coffee shops – we were delighted. 

At Business Net Solutions we are committed to respond to the needs of our customers. So when we were approached by a famous international coffee shop to use Mobile Scorecard to audit the operation, branding, and cleanliness of their coffee shops – we were delighted. However, based in Switzerland they wanted their auditors to conduct audits from a common library of questions, not just in English, but also in German, French, and Italian. The results from different languages needed to be consolidated and reported regardless of the language of data entry.

Always happy to accept a challenge we quickly rolled out different versions of the Mobile Scorecard base-application of for different languages. Whatever language you have configured on your Android device, an appropriate language version will now be downloaded from Google Play. The locale of the device will also choose an appropriate keyboard on the Android, with full use of foreign characters in the responses provided by the user, and uploaded to the server for reporting and document production.

MS3   MS4

However, we also needed a way to maintain a common library of audit questions in many languages. The system allows question templates to be developed in one language (say English), but then as the templates are downloaded to the mobile device the texts and list values are converted first into the target languages of the user (for example German). Now although initially we use Bing Translate to provide the translated texts, administrators are able to review and edit the translations to ensure they are 100% accurate for their purposes. The translations are cached into data stores so that once translated the texts will always be available for instant use by users in different countries across Europe. So translation is a quick and easy process.

We had a different challenge by a company providing field-service engineers in UK, Ireland, and Poland. In this case site notes being provided by Polish engineers had to be read and understood by English-speaking call handlers (and the client), who were not necessarily fluent in the Polish language. In this case all incoming texts are translated by machine into English – but then both English and Polish texts being provided to the administrators.

With these enhancements to Mobile Scorecard:

  •          It is easy to maintain question libraries in multiple languages
  •          Multiple choice answer lists are available in the language understood by the field workers – reducing the chances of errors or ambiguity
  •          Call handlers can work in multiple languages without necessarily being multi-lingual
  •          Companies can expand operations into foreign countries
  •          Reports can be generated for different languages, without reprogramming

Business Net Solutions has developed Mobile Scorecard for a range of different vertical markets including Transportation, Safety Auditing, and Financial Governance and Policy Compliance. We also specialise in allowing companies to extend the functionality of legacy ERP systems into mobile devices, both on Android, Windows and iPad mobile devices. Call us now to find out how we can help your business experience the benefits of Mobile Computing.

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