Urban Bundles provides premium delivery service for luxury brands in London. Their services include a bespoke delivery with branded vehicle(s) or with smart fleet of vans equipped with fashionably dressed and debonair drivers. The focus being the last mile and making sure the customer receives a memorable delivery experience.
To enhance this customer experience, Urban Bundles approached Mobile Scorecard to build a Courier and Logistics solution to match their overall service standards.
Problems and Requirements:
- Dropping the traditional way of paper based job forms which are often time-consuming and error-prone.
- Adopting modern digital forms to match their premium service and enhance the customer delivery experience
- Providing extra help to delivery drivers like instant alert for new jobs, one-touch navigation, customer feedback and signature capture.
Mobile Scorecard converted Urban Bundles’ traditional paper based delivery job requests into digital forms. Information necessary to complete the job (customer name, address, postcode navigation) is entered into the system.
Admin can assign the job to the appropriate driver depending upon their availability and other job schedules. This allows to drivers to perform most optimally and perform multiple jobs of the same route. Therefore, saving on petrol consumption and labour force optimises the utilisation of available resources.
Delivery drivers can use the in-built Google Navigation to reach the destination and deliver the courier. Mobile Scorecard provides facility to ask for customer’s feedback and also capture signature on the device itself.
Admin can see all the new, on-going and completed jobs and keep track of all the delivery drivers and their last known location.
Once the delivery is completed, driver can add any additional notes and upload form to the server. The completed forms are automatically stored into the database thus, avoiding any additional data re-keying.